A few months ago I started using a new music sequencing software (called Logic). At first (something I, as well as many other people like to do) I simply launched the application hoping to get up to speed naturally. This usually works — in case of Logic, I realized that by just playing around, I acquired a certain level of proficiency — I could do most things, but probably not in the most efficient way. I also saw that there were also certain parts of the application that I didn’t understand — I may have figured out what setting to use, for example, to achieve a desired effect, but I didn’t know why I needed to set it that way, what else I could do with it.
I decided to enhance this threshold level of understanding I had by reading a user manual. I don’t usually do this so it was a rather new experience. I chose to focus only on those sections that I somehow deemed important in making me more efficient and in filling the gaps I perceived. This amounted to reading the abridged version of the user manual (100 pages) and a few sections of the full, 1000-page version. Beyond a certain point I perceived a point of decreasing marginal returns; spending the time to read the user manual simply wasn’t worth it and so I stopped.
I took some useful lessons from this experience.
- Good software should be self-documenting: it should be possible to jump in, if you’re a generally tech-savvy person. In fact, most software (and hardware) we use these days, I feel, is like this.
- Sometimes, for specialized software (like software for music sequencing), and for software that introduces a new paradigm to user interaction, the above may not provide a level of understanding sufficient for continued use. In such a case, a kind of quick start should ideally anticipate and fill the gaps
- Nobody should read user manuals cover to cover
In general, then, the time required to get up to speed should be inversely proportional to the amount of functionality one gains proficiency in. The “thresholds” of proficiency/time required should follow an exponential curve.





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